These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Surat Trading ("Provider") website located at the domain name, www.surat.co.za ("the Website") as well as Inovocom (Pty) Ltd ("Content Facilitator"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not reproduce, distribute, republish, post or transmit any part of the website for marketing and or other purposes without the consent of the Content Facilitator.
By using this Website ,the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
The Website www.surat.co.za sells Office Products and Furniture online. The use of any product bought from this Website is at the purchaser's/users risk. The purchaser/ user indemnifies and holds the Content Facilitator and Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details if required, account information ,delivery address and telephone numbers will be kept in the strictest confidence by the Provider and Content Facilitator and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product, if used.
The Provider and Content Facilitator undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold on the website. The Provider and Content Facilitator cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases. This policy applies only to merchandise purchased via the Providers website, www.surat.co.za. Deliveries are made only to an address within the Republic of South Africa and within the Providers delivery area. Please confirm the area before placing an order, otherwise courier charges may apply. The user undertakes to check the order, contact and address details carefully before submitting a purchase order online.
Proof of card holder and or purchaser identity
Before possession of goods can take place the credit card used to purchase the good will need to be presented and a valid identity document of the card holder. For deliveries on account, proof of identification may be requested. Valid proof of identity in South Africa is an ID book or driver’s licence
Delivery to your physical address: We will endeavour to dispatch your order to you without undue delay. All orders will be delivered during normal working hours, i.e. between 08h00 and 17h00 weekdays. Please ensure that there is somebody available at your premises to receive your order and authorised to accept delivery.
Cost: as displayed on the web site at the time of making your purchase. This may vary from time to time and may change without notice.
Collection: Your order will be ready for collection as soon as possible and we will advise you that you may collect your order from our store. Orders can be collected from our store during normal working hours, i.e. between 09h00 and 16h00 on a week day.
Please check your order against the Delivery Note or invoice to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery.
The Provider will not accept responsibility for any items which are found to be damaged/missing after the driver or courier has left or the parcel has been removed from the Providers premises, unless the parcel was checked
Orders placed for collection at the Providers store must be collected within ten (10) working days of confirmation of order. Orders not collected within this period will be returned to stock and you will be credited with the full purchase amount.
Delays and out-of-stock items
The Provider and Content Facilitator will make every effort to ensure that the information displayed on our website is up to date and accurate at all times. However, should an ordered item be out of stock, the price has changed or any other delay in delivery is necessary, we will make every effort to contact you to make alternative arrangements.
Any complaints regarding the standard and quality of the product or products bought through the e-commerce facility should be directed to the Provider
If on receiving your order you are not delighted with your purchase, let us know within 5 Working days and we will gladly collect it and provide you with a refund provided the item is in its original condition and original packaging. If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace, refund or repair the item, depending on the circumstance. The Provider reserves the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
Please note that bespoke items that are made to order are not returnable or refundable unless there is a manufacturing fault with the item.
The offering on this website is available to South African clients and delivery addresses only, unless special arrangement is made before placing an order.
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Providers bank account, the details of which will be provided after checkout.
Credit card transactions will be acquired for the Provider via Payfast (Pty) Ltd. Payfast use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this, the highest, level of encryption currently available. Users may go to www.payfast.co.za to view their security certificate and security policy. Customer details will be stored by the Content Facilitator separately from card details which are entered by the client on PayFast’s secure site.
An agreement of sale comes into effect if and when the User electronically submits a properly completed order for one or more products within the shopping basket.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Content Facilitator and Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
The Content Facilitator provides certain information for the Website. Content currently or anticipated to be displayed at this Website is provided by the Content Facilitator, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Content Facilitator, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Content Facilitators reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
The Content Facilitator grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.
This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Content Facilitator. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Content Facilitator Website or the Content nor any part thereof without the express written consent of Content Facilitator. Content Facilitator and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website. The Content Facilitator and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license.
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Content Facilitator and or Provider , make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Content Facilitator , Provider nor any holding company, affiliate or subsidiary of Content Facilitator and Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Content Facilitator is expressly advised thereof.
"Office Active" , “ Office Club” , “ Inovocom” and all other names displayed on the website, whether or not appearing in large print or with the trade mark symbol TM, are trade marks of Inovocom, its affiliates, related companies or its licensors or joint venture partners. You may not use these trade marks or any other materials except as permitted by these Terms.
Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that the Content Facilitatorr or Provider suffers any damage or loss. You agree and warrant that your log-in name and password shall be used for your personal use only and never be disclosed to any third party. Any losses incurred due to transactions occurring by anyone using your log-in details shall be your responsibility only and the Content Facilitator and or Provider shall bear no responsibility in any way.
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Content Facilitator uses this information to determine use of the Website, and to improve content thereon. The Content Facilitator assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The website may also contain links to other websites which are not under the control of and are not maintained by the Content Facilitator or Provider , and in such case shall not be responsible for any loss or damage suffered by you as a result of using the links provided on the website.
This Website is controlled, operated and administered by the Content Facilitator from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Gauteng High Court in Johannesburg. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Content Facilitator , Provider and the User with regard to the use of the Content and this Website.
This website is run by Inovocom (Pty) Ltd based in South Africa with registration number 2008/003347/07.
If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:
Inovocom (Pty) Ltd
Block 5 , Fancourt Office Park
Northumberland and Felstead Avenues
Postnet Suite 472
Private Bag X8
Tel: 011 704 3680
55 Commercial Road Louis Trichardt Limpopo
Po Box 10 Louis Trichardt Limpopo 0920
Tel: 015 516 5069